A few weeks ago the weather here in Baltimore caused delays and school closings around the area, and I had a plan to take a yoga class at a studio that’s 15 miles away from my home. Since news outlets don’t post anything related to fitness studio closures, I called to find out if classes were still on and if they had showers at their facility. This is important because I had a meeting to attend right after class and didn’t want to drive back home to change. No response, so I left a message – tweeted them with the same questions – and went about my business. As I finished up my morning meetings, the studio tweeted me back saying yes they’re open and yes they have showers. “Sweet! On my way.” As I was driving there, I got a phone call from the studio manager who was returning my message (not knowing that I had already received confirmation via twitter) and answered my questions. I told her about the twitter interaction, she was pleasantly pleased and just as surprised as I was and I told her I’d see her in 20.
Today, I got a phone call from an employee at another yoga studio (let’s call her Sara because I didn’t get her actual name) where I’ve only attended once. Sara called to let me know that tonight’s class was cancelled and that they’re calling people who’ve attended this class in the last few weeks to let them know so they don’t waste their time driving to the studio.
Grateful and surprised that these two studios actually called and followed up. Neither wasted my time, and there’s value in that.